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Step by Step Guide: How to order
If you have a question not covered below or in our Main Help and FAQ Centre then we would be grateful if you would let us know
via e-mail


Searching Options ... Overview
1. Search all backing tracks This will give you every result (and there will be a lot) in both midi and audio for your criteria search.Try not to use singlular words for searching such as 'and,' 'if', 'where' ,'when'
 
2. View all Musicals All the Musicals, broadway, stage and screen in audio format can be found here
   
Backing track not found ... Possible reasons
1. Check spelling Spelling mistakes are the most common reason why a backing track title cannot be found during the search process. In some cases, an American spelling and a European spelling maybe different. Please try alternative spellings.In other cases you may have hit a wrong key or simply misspelt the title or artist.
 
2. Backing track not found If after you have searched and a backing track title still can't be found, please let us know by e-mail or by completing our request a title form.
 
   
How to Buy ... Overview
1. Speed Ordering This is the fastest way to get your backing tracks into your cart, but you must have the catalogue id number in order to be able to use speed ordering.
We suggest you download the midi or audio catalogue first. Once downloaded, you will have all the catalogue id numbers at hand.
Catalogues are in Abobe PDF format, you can get Adobe Reader here for free first
 
 
 
2. 'Add to cart' Search for your tracks as described above then simply click the 'add to cart' button on the right of your screen. This will add the track to your cart. You can see your cart totals at any time, as it is always in view on the left hand menu. If you click the Shopping Cart link, it will show your detailed contents too.
 
 
3. Amending your cart You can amend the contents of your cart at the checkout
   
Discount Coupons and Codes Overview
1. What are they? We use discount coupons as part of our promotions and marketing campaign.
2. How do I get them? You must sign up to our Free Newsletter in order to get them
3. How do I use them? These are used at the checkout. There is a box just below the tick box for 'terms and conditions' where you can input your discount coupon code. Once you have put it in, then click checkout and your total will show less any discounts. If you're happy with the total, click proceed and you will be taken to the SecPay secure area to process your credit card
 
   
How to download Overview
1. Payment made Once payment has been accepted, do not logout ! You will be directed to the downloads area where you can download your order. Note: all backing track titles are zipped
 
2. I forgot to download Don't worry, an e-mail will be sent to your registed e-mail address where you will find the link to download your backing tracks.
 
3. How long is my download link valid for Your download link will be valid for 3 days
   
CD Audio and Minidisk Orders How to get your tracks mastered onto CD or Minidisk and sent by post
1. UK customers only You will need to add the product to your cart before you go to the checkout
Product code for CD Audio (UK) Code is CDUK .The price includes 18 titles mastered and UK shipping
Product code for Minidisk (UK) Code is MDUK .The price includes 18 titles mastered and UK shipping
   
   
2. Non UK customers You will need to add the product to your cart before you go to the checkout
Product code for CD Audio (International) Code is CDINT The price includes 18 titles mastered and international shipping
Product code for Minidisk (UK) Code is MDINT The price includes 18 titles mastered and international shipping
   
How does this work? Once you have added your CD or minidisk product, simply add your tracks in the usual way, pay for them at the checkout and leave the rest to us. Audio CD and Minidisk orders are usualyy shipped out in around 48 - 72 hours depending on the size of the order.
 
 
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